Project: When a college wanted to integrate food service staff into the campus community
Immediate Goal
Integrate Food Service workers into the campus community.
Workers felt excluded from intellectual life of the community even though they prided themselves on their intellect.
Workers were excluded from community events because the events all had food, which the workers were tasked with making and serving.
Longer-Term Goal
Enable creative collaboration between many parts of the campus community
Enlist staff, administrators, faculty, and students to work on the immediate goal in a two-day Design Thinking workshop
Use the workshop format to model Design Thinking for addressing any wicked problem
Entrust the group to the Design Thinker in Residence to take the practices forward across campus